Industry Leading Service Level Agreements

Hosted services enable organisations to lower total cost of ownership and simplify administration by replacing on-site hardware and software with infrastructure managed by a service provider in the cloud.

As with any service arrangement with a third party, it’s critical to know what you’re paying for. One way to tell hosted service providers apart is by looking at the targets and redress policies that are outlined in their Service Level Agreement (SLA).

Support you can count on

For us, service excellence means more than simply providing a high quality product that is effective and easy to use. It also means looking at the entire customer experience including support. This is why we continue to deliver global 24 x 7 support to customers through a dedicated team of hosted services specialists who regularly achieve satisfaction scores above 95%1.

Don't just take our word for it

We’re proud of our service level targets, and we track our own performance closely. Below is actual recorded data from the past 6 months that shows how we have performed for over 9 million users across more than 100 countries. To learn more download our SLA datasheet.





2 Effectiveness is defined as the percentage of actual threats blocked
3 Accuracy is defined as proper threat categorisation and blocking