Focus on business with confidence
MessageLabs offers the most aggressive and comprehensive service level agreement (SLA) in the industry with money back remedies if performance levels are not met.
Email Security
- Antivirus Effectiveness – 100% protection against known and unknown email viruses
- Antivirus Accuracy - no more than 0.0001% false positives
- Antispam Effectiveness – 99% spam capture (95% for email with Asian characters)
- Antispam Accuracy - no more than 0.0003% false positives
- Email Delivery – 100% email delivery
- Latency – average email scanning time within 60 seconds
- Availability – 100% service uptime
Web Security
- Antivirus Effectiveness – 100% protection against known web viruses
- Latency - average web content scanning time within 100 milliseconds
- Availability – 100% service uptime
Performance and Statistics
We track our own performance closely to understand what it takes to meet our high standards for service quality. Below is actual recorded data from the past 6 months that shows how we have performed for over 9 million users across more than 100 countries.
Service Performance March - August 2009
| Service level
|
Target Level
|
Actual
|
|
Antivirus Effectiveness
|
100%
|
100%
|
|
Antivirus Accuracy
|
No more than 0.0001%
|
0.000007%
|
|
Antispam Effectiveness
|
Over 99%
|
99.999967%
|
|
Antispam Accuracy
|
No more than 0.0003%
|
0.000005%
|
|
Email Latency
|
Scan time within 60 seconds
|
14.8 seconds
|
|
Email Service Availability
|
100%
|
100%
|
|
Web Latency
|
No more than 100ms
|
56.1ms
|
|
Web Service Availability
|
100%
|
100%
|
For more information please download our
SLA datasheet